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Privacy Policy – Eastside Perfumes (Website & App)
Welcome to Eastside Perfumes. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or mobile application (collectively referred to as “Services”). By accessing or using our Services, you agree to the practices described in this policy.
1. Information We Collect
a. Personal Information:
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Full Name
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Contact details (email, phone number)
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Shipping and billing addresses
b. Payment Information:
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UPI, card, or other payment method details
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Billing and transaction information
c. User-Generated Content:
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Reviews, ratings, comments, and feedback
d. Automatically Collected Data (App & Website):
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IP address
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Device type and operating system
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Browser type or app version
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Usage data (clicks, time spent, navigation patterns)
2. How We Use Your Information
We use the collected information for the following purposes:
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Order Fulfillment: To process and deliver your orders, and communicate shipping updates
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Customer Support: To respond to queries and resolve concerns
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Marketing & Communication: To send promotional messages or newsletters (with opt-out options)
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App & Website Improvements: To analyze behavior and enhance performance and usability
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Legal Compliance: To meet applicable legal, tax, and regulatory requirements
3. Information Sharing
We do not sell or rent your personal data. However, we may share data with:
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Payment gateway providers
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Shipping and logistics partners
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Analytics and marketing service providers (only with consent)
All third-party partners are obligated to handle your data securely and only for specified purposes.
4. Cookies and App Tracking Technologies
We use cookies, pixels, and SDKs to:
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Improve performance
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Understand user behavior
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Personalize content and ads
Mobile App: We may use device identifiers or analytics SDKs (e.g., Facebook SDK, Firebase) to enhance user experience. You can disable tracking via device settings.
5. Data Security
We use secure technologies and protocols (SSL, encryption, secure servers) to safeguard your data. However, no system is completely foolproof. We urge users to keep their credentials confidential.
6. Your Rights & Choices
You have the right to:
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Access or correct your personal information
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Delete your account and data (subject to legal retention requirements)
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Opt-out of promotional communications
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Control permissions via app or browser settings
7. Updates to This Policy
We may revise this Privacy Policy periodically. Major changes will be notified via app update notifications or website banners. Please review this policy regularly.
8. Contact Us
For any questions or concerns regarding this Privacy Policy or your personal data, contact us at:
📧 helpdesk@artrox.in
Thank you for trusting Eastside Perfumes. Your privacy matters to us.